AWSOME! is a step-by-step guide for client service improvement of your business. The author tells about every single feature of a business based on client service and it changes the core of the processes. From mission and company’s values to employees’ culture and client communication — you will be able to get 5 star reviews!
Client service is the most important competitive advantage. This book contains certain, simple steps, which will help you to achieve outstanding results.
«The book gives you the entire set of instruments for building a leadership on the market! Anetta is in love with client service idea and shares her principles and vision of what it’s like to be a #1 in client service».
John Tschohl, the author of Achieving Excellence Through Customer Service
International Business Trainer and Speaker on Customer Service and Leadership КА World
Aneta Korobkina is a professional trainer, coach and speaker, General Manager of KA World (Leadership and Service Excellence). Aneta has 12 years of experience in the restaurant and hospitality business in seven countries (USA, Switzerland, India, Russia, Turkey, Greece and Macedonia). She worked for international hotel chains as Hyatt Hotels, Corinthia Hotels, Radisson Hotel Group and many individual projects.
For the past 5 years she has been a consultant business trainer and speaker at conferences, forums, corporate events and seminars with the number of participants up to 800 people. Today, the geography of activity covers 22 cities in 10 countries, including Russia, Ukraine, Armenia, Azerbaijan, Macedonia, Georgia, Belarus, Hong Kong, India and Latvia.
The list of clients includes: Alfa-Bank, Radisson Hotel Group, Geropharm, Ameriabank, Kempinski Hotels, Surgutneftegas and many others.
She received a bachelor’s degree in hotel management in Greece and a master’s degree in hospitality and tourism from one of the world’s best hotel schools in César Ritz University in Switzerland.
- Certified Emotional Inteligence coach, MSCEIT, USA.
- Certified facilitator for Service Programs, John Tschohl, USA.
- Certified leadership trainer and speaker , John Maxwell, the world’s No 1 leadership guru, USA.
- Certified professional coach — International Coaching Community (ICC), UK.
- Accredited Belbin Team Roles Team Development Trainer, Belbin, UK.
- Certified Hospitality Trainer (CHT, AHLEI), USA.
Aneta takes an active part in various events, including Hotel Business Forum, MIOFF, MITT Summit and many others. She received the title of «Best Speaker» at the Hotel Business Forum 2016. She is an honorary member of the jury of the Russian Hospitality Awards, Perfect SPA and Welcome to Georgia National Tourism Awards.